Privacy Policy

1. Who We Are

Kyle Russell Agency LLC ("we," "us," "our") is a licensed independent insurance brokerage based in Denver, NC, doing business as Senior Benefits Center Kyle Russell Agency. You can reach us at (704) 931-6387 or info@kylerussellagency.com.

2. Information We Collect

When you contact us through our website, phone, email, or text, we may collect your name, phone number, email address, ZIP code, and any details you share about your insurance needs. We only collect what is necessary to respond to your request and provide quotes or service.

3. How We Use Your Information

• To respond to inquiries and provide insurance quotes and recommendations.
• To service existing policies and communicate plan or enrollment updates.
• To send appointment reminders, follow-ups, and customer-care messages you have consented to receive.
• To comply with state and federal insurance regulations.

4. SMS / Text Messaging Terms (A2P 10DLC)

By opting in, you agree to receive SMS text messages from Kyle Russell Agency LLC (dba Senior Benefits Center Kyle Russell Agency) for marketing and service-related purposes, including insurance quotes, promotions, appointment reminders, policy service, and customer-care follow-ups.

• Message frequency: varies based on your activity; typically fewer than 10 messages per month.
• Message & data rates may apply. Check with your mobile carrier.
• Opt out at any time by replying STOP. Reply HELP for assistance, or contact us at (704) 931-6387.
• Carriers are not liable for delayed or undelivered messages.
• Consent to receive SMS is not a condition of purchase of any insurance product or service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors supporting our services (such as our SMS provider for message delivery and customer-support purposes) is permitted. All other categories of personal information exclude mobile opt-in data and consent; this information will not be shared with any third parties.

5. How We Share Information

We do not sell your personal information. We share information only with insurance carriers you request quotes from, service providers that help us operate (such as our messaging and CRM platforms), and as required by law. As stated above, mobile opt-in and SMS consent data is never shared with third parties for marketing.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information you share with us. No method of transmission over the internet is 100% secure, but we work to protect your data using current industry practices.

7. Your Choices

You may request to access, correct, or delete the personal information we hold about you, or unsubscribe from communications at any time, by emailing info@kylerussellagency.com or calling (704) 931-6387. For SMS, reply STOP to any message to opt out.

8. Children's Privacy

Our services are intended for adults age 18 and older. We do not knowingly collect information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

10. Contact Us

Kyle Russell Agency LLC
dba Senior Benefits Center Kyle Russell Agency
Denver, NC · Serving the greater Charlotte area
Phone: (704) 931-6387
Email: info@kylerussellagency.com

Questions about our SMS program or this policy? Contact us. You can also review our Terms of Service.